FAQ

Do you offer custom jewelry design?

A. Yes, Alex Fraga takes pride in creating custom-crafted fine jewelry tailored to your vision. Whether it’s an engagement ring or a unique gift, we’ll bring your ideas to life.

What type of Gemstones do we offer?

A. We offer an array of precious, semi-precious, reconstructed gemstones in our jewelry line.

What makes Alex Fraga Jewelry unique?

A. We specialize in bespoke fine jewelry, creating custom hand-crafted pieces that embody timeless elegance and modern sophistication.

What is the process for custom orders?

A. Our custom jewelry process involves a one-on-one consultation, followed by design sketches, material selection, and final crafting. Typical timelines range from 4 to 6 weeks, depending on the complexity of the design.

What materials do you use?

A. We use only the finest alloys including Sterling Silver .975 with Gold Inlays of 12 microns which produces a very thick layer of Gold around the product. Our Custom handcrafted pieces are made in 18kt Yellow or White Gold, Platinum or Sterling Silver .975.

Can you resize or repair jewelry?

A. Absolutely. We provide expert resizing and repair services to ensure your jewelry remains perfect for years to come.

Do you ship internationally?

A. Yes, Alex Fraga offers free worldwide shipping on orders over $400.

What is your return policy?

A. For ready-made pieces, we accept returns or exchanges within 5 business days with a restocking fee of 30%. Returns only apply to items that have not been sold at a discount. Custom pieces are non-refundable due to their unique nature.